These are the guidelines—the rules and regulations. Policies are to clarify expectations on conduct issues, dress code, etc. A good example of a set of policies is what would be in your Employee Handbook. Be sure that your policies complement your mission rather than compete with it. For instance, if your mission is to provide the most outstanding service experience…
The Four Roles of the Business Owner
On the Wheel of Life there’s a spoke called “Career.” You want to think about what role you want to fulfill in your small business. Don’t worry about how right now. Just think about your life goals and what kind of work lifestyle you are after. Remember that you want to design your business around your life goals. There are…
How to Use the Organizational Chart
Directing is casting the vision for the company, planning, and leading the managers. The director knows what the end result looks like. Managing ensures that the wishes of the director are carried out. This involves training, supervising, reporting, and overseeing resources. Doing is implementing the work to be done. To grow effectively, begin replacing yourself in the “doing” area…
Systems Component #2: The Organizational Chart
Owning your own business can be overwhelming because of the number of “hats” you have to wear. Someone not only has to do the technical work of the business, but someone has to market, someone has to go on sales calls, someone has to do the bookkeeping, someone has to order supplies, someone has to fix the equipment, and the…
The Benefits of a Clear, Compelling Mission (Part 2)
Once you have a mission that you believe in, you can use it to make every decision in your business. What kind of marketing should we do? What should our uniforms look like? What kind of equipment should we use? In the book Onward, Howard Shultz shares that when Starbucks got off-track, the espresso machines that were chosen to cut…