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Systems Component #1: The Mission

Your company’s mission is the unique experience you are delivering every day. It is what you do every day to accomplish the vision. Your mission is different from your vision. Your vision is where you are going. Your mission is how you get there. For our purpose of learning together, we will define vision as being more about your goals,…

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The Five Vital Components of a System

If you understand and apply the following components, you can systematize just about anything. Assembling these five components creates the ultimate system. I believe these five components will work for any type of business or organization: The Mission The Organizational Chart Policies Procedures Job Descriptions

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Why Systems are Critical to Your Business (Part 2)

A consistent service experience When you have a system, the customer knows exactly what to expect. McDonald’s is the “poster child” for systems because customers can get the same hamburger in Tokyo as they can in Paducah, Kentucky. It may not be the best hamburger, but it’s the same hamburger. It’s consistent because they have a system. Takes less of…

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Why Systems are Critical to Your Business (Part 1)

The key to profitable growth Have you ever seen companies that grow big fast only to discover that more money is going out than is coming in? I have. And it is not very phenomenal! The bigger you get without systems, the more money is going out the door in reinventing every day. Employees perform better When your employees don’t…

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