Educating your staff on technical as well as customer service, personal development, and leadership yields phenomenal returns, but most small businesses (and large companies) don’t do this very well. I mentioned the little island on the Great Barrier Reef earlier. Just a little bit of training would havegone a long way to improve the service I received there. At…
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What Meetings Should You Have? (cont.)
Weekly Staff Meeting This is your big meeting where you have the entire staff together. It is important for your staff to see the team as one. Production staff tend to think that office people sit around with their feet on the desk eating chocolates all day, and the office staff may think the production staff isn’t trying hard enough,…
What Meetings Should You Have?
Daily Production MeetingIf you have production staff like technicians or people who build or ship the product, you want to meet with them daily. Why? Because there is one thing that’s on the mind of most typical production workers: What’s going on at home? They’re thinking about what they need to do (or want to do) when they get home.…
The Success Formula for Holding Meetings
Start all of your meetings with recognition and praise. You want to build a culture of praise. Dale Carnegie said the number one thing employees want is sincere and honest appreciation. You might start out with who’s top in sales or read testimonials. Depending on the type of meeting and what thepurpose is, you can even just start by…
How to Hold Phenomenal “Meetings”
I hate meetings. I’m not sure why, but meetings feel like one of those old vinyl records that all of a sudden goes into slow motion. As an “of-the-charts D” I want everything moving and moving fast! But I have found that it’s impossible to communicate effectively if you don’t meet with your team ona regular basis. Meetings…