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The 5 Vital Components of a System; Component: #2 The Organizational Chart

If you understand and apply the following components, you can systematize just about anything. Assembling these five components creates the ultimate system. I believe these five components will work for any type of business or organization:1. The Mission2. The Organizational Chart3. Policies4. Procedures5. Job Descriptions Owning your own business can be overwhelming because of the numberof “hats” you have to…

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The 5 Vital Components of a System; Component: #1: The Mission

If you understand and apply the following components, you can systematize just about anything. Assembling these five components creates the ultimate system. I believe these five components will work for any type of business or organization: The Mission The Organizational Chart Policies Procedures Job Descriptions Your company’s mission is the unique experience you are delivering everyday. It is what you…

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Phenomenal Administration Systems

Administration is tracking your numbers, the internal processes for running your office, and making sure you have adequate insurance and legal protection. Phenomenal administration is having an abundance of data you need to make the best decisions in your business when you need it. Phenomenal administration systems produce the data automatically and consistently. Let’s go back to your journey. The…

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Dressing for Phenomenal Success

I mentioned earlier that people make eleven important assumptions about you when they first meet you—and that happens within the first 30 seconds (before you even open your mouth). The assumptions are: Trustworthiness Economic Level Educational Level Social Position Level of Sophistication Economic Heritage Social Heritage Educational Heritage Success  Moral Character Future Potential Your Phenomenal Service Experience is going to…

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Creating Your Phenomenal Operations System

In order to create the experience and the system, you need to think about the steps that each customer goes through. Jan Carlzon described how he turned around struggling SAS airlines by creating what he called “moments of truth.” Every customer interaction is a moment of truth. The Experience Economy book says every time the customer sees an employee, that’s…

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