Phenomenal Leadership Systems
Leadership is effectively communicating your vision, mission and purpose.
Phenomenal Leadership creates a meaningful community where the vision, mission and purpose is lived out.
A Phenomenal Leadership System is a group of working parts that duplicates results consistently.
One of the biggest reasons small business owners remain a prisoner of their own making is the lack of leadership skill. The owner of the business is convinced that no one is as capable as he or she is and is convinced you can’t find “good” people.
I know how you feel. I have endured just about every employee nightmare you can imagine. I’ve had employees steal money from me, take my clients and fail to show up for work leaving me to do the work all alone. And I know what it’s like to feel like you can’t find good people…
One sunny afternoon some years ago, my staff and I noticed a low-rider, gangster type of vehicle sitting in our parking lot for quite a while. The two front doors were swung open and pot smoke billowed out of the car. There were two men in the car and about the time I was going to call the police, one of them got out of the car and began to make his way to our front door.
I was standing next to the phone in case I needed to call 911. “Was he going to rob us?” I thought. What could he possibly want from us? He was wearing flip-flops, cut-off blue jeans, a yellow tank-top, and had a big tattoo on his arm. He didn’t bother to take his sunglasses off as he stepped inside.
“Ya’ll hirin’?” he said.
Your’e KIDDING! I’m thinking to myself. I replied with something that is not exactly legal but seemed appropriate at the time. “We do require a drug test, is that going to be a problem?” “Dat gon’ be today?” he replied. In other words, if you give me 24 hours, maybe I can get clean! So, I know it can be tough out there. But I learned how to attract the best people, how to lead them and most importantly have created a phenomenal leadership system that helps me attract, acquire and train the very best people.
And you can too. You don’t have to be held hostage by underperforming employees, bad attitudes, and downright insubordination. But in order to turn that around, you’ve got to become an effective leader. You’ve got to develop your leadership skill. The good news is that anyone can become an effective leader. It’s a skill. And the better news, I mean phenomenal news is that you can develop a phenomenal leadership system. Your employees can be your greatest asset or your biggest nightmare. And that depends completely and solely on your leadership skill.
The first thing you must learn about leadership is that your team is your greatest asset. If you look at them as an expense, as a problem, or a “necessary evil”, you’re already off the rails. John Maxwell says “leadership is influence. Nothing more, nothing less. Everyone has influence in someone else’s life.” How do you gain influence? You “add value to people” John says. When you don’t add value to them, you de-value them.
The biggest roadblock to getting cooperation from your employees is how YOU value them. This is the root issue. When you really CARE, you will treat them with the utmost of respect and dignity. Dale Carnegie says that the number one thing that employees want is “sincere and honest appreciation”. Every study that has been done has revealed that humans crave recognition and belonging far above how much their paycheck is every time. They aren’t really aware of this, but it’s true. (Now you have a little insider secret that they don’t even know!)
When we VALUE someone at the highest possible level, we will learn to communicate effectively with them. Zig says “encouragement is the fuel that people run on”.
“But Howard, my employees seem to always be messing up. How can I encourage that?” You don’t encourage the behavior, you encourage the person so that you can help them change their behavior.
Your team is your GREATEST ASSET. If you don’t treat your team well they won’t treat your customers well in the long run. Sure, you might get away with dictatorship for a while, but when the dictator isn’t present, the followers don’t care about the mission.
How do you turn this around? You first VALUE them for WHO they are (and WHOSE they are I might add – they’re not yours!) Every human being is God’s creation. We need to treat them that way. Don’t worry, you won’t have to let them get away with murder. We’ll talk about how to get them to do what you want them to do in a minute.
But first, I want to talk about YOU and your EGO. Part of our problem as business owners is we think we are all important. And because I’m the boss, everyone else needs to bow down and do what I say. Sure, your the boss and you should be respected. But you want to have the right kind of respect. Instead of forced respect, you want earned respect. There’s a difference.
If you are willing to humble yourself, let your staff know that you care about them, and you want to make improvements that will benefit all, and you begin to become a better leader by learning and practicing proven leadership skills, and you press on to build a phenomenal leadership system, you will have a different business and life. I can promise you that.
One of the most rewarding parts of my life is watching my team grow professionally and personally. I have a little plaque in my private study that says “Success is making a difference in the lives of others. Happiness is watching them grow because of it.” One of my core beliefs is that we are on this earth to love God and to love others. To make a difference. I think deep down everyone wants to make a difference. Do you?
No Team. No Dream.
Dave Anderson said “if you have a dream, but no team, you’ve got to give up the dream or build up the team. Do you have a dream? Is your dream inspiring enough to create the desire you need to build a team? Remember, the ONE and ONLY reason your business exists is to be a vehicle to help you achieve your LIFE GOALS (your dream). You will not reach your biggest dreams in L.I.F.E. by yourself. There are many things required to build a business that are simply out of your gift zone.
You can’t do everything yourself. There isn’t enough time in a day to successfully implement all 12 functions on your Org. Chart by yourself. Can you outsource a lot of what you do? Sure, but that still requires leadership. How do you handle it when your vendor or VA doesn’t come through for you? Don’t you need some influence with anyone you work with, other than threatening to fire them?
Discovering how to lead and build a team set me free to do the things I love to do. I have a staff of 40 that run my companies for me and I can travel the world without having to be involved in every detail. I learned what leadership is. I developed myself as a leader. I then began developing my people to be leaders. Then I applied my systems approach to leadership just like the other areas of my businesses. The result? I can travel the world, take as much time off as I want, and live my dream because I built a team. That is the reward.
I have also found that developing people is the most gratifying things you can do in life. I have a little plaque in my study at home that says “Success is Making a Difference in the Lives of Others. Happiness is Watching them Grow Because of It”. It thrills me to see my people grow as leaders.
Today I have a phenomenal staff that wants to win. They want to do it right. How have we turned it around? Phenomenal Leadership Systems. First, I had to learn how to be an effective leader. Next, I had to build a phenomenal leadership system that would help my team win consistently and that would continue to develop them.
I believe anyone can learn how to be a more effective leader which will help you attract and develop the right people. And when you do that, you will be on your way to reaching your biggest dreams in life. Remember, you must give up the dream or build up the team. You won’t reach your biggest dreams in life by yourself. You will remain in the prison cell called your small business doing everything yourself.