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Full Time, Part Time, Outsource?

Do you really need a full-time employee? I have found that a number of tasks on the implementation level of the organizational chart can be done by part timers. For example, I have part time people who make outgoing phone calls, who visit referral sources, and perform data entry. Depending on the type of business, you might even consider using…

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How to Find Phenomenal People

   What kind of person are you looking for as an employee? In my seminars, I ask small business owners what they are looking for. Typically this is what the list looks like.• Successful – someone who has done well in the past.• Good work ethic – someone who isn’t lazy.• Positive attitude – someone with a pleasing personality and…

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Outside Educational Events (Are they worth it?) cont.

A Sense of Community This is my favorite benefit. Phenomenal leadership is creating a community. A community of people with a shared vision, a shared mission, and a shared purpose. A community of people who support one another and operate by the same set of values. When you travel with your staff members or attend events together, you can bond…

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Outside Educational Events (Are they worth it?) cont.

Here are the benefits I’ve seen from sending employees to outside events: Exposure to ExpertsThis is where you get leverage. Let an expert who has invested thousands of hours train my staff while I get other things done. Or better yet, we attend together so we can compare notes and share the experience.Exposure to New IdeasNew ideas create vision, which…

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Outside Educational Events (Are they worth it?)

   Educating your staff on technical as well as customer service, personal development, and leadership yields phenomenal returns, but most small businesses (and large companies) don’t do this very well. I mentioned the little island on the Great Barrier Reef earlier. Just a little bit of training would havegone a long way to improve the service I received there.   At…

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