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Systems Component #5: Position Results Descriptions

Once you’ve determined what positions you are going to fulfill in the business, you need to fill in the other boxes. Position descriptions or job descriptions is the next component. Position descriptions outline each of the roles and the duties required to fulfill that position. Many job description examples are long and cumbersome. A simple way to do it is…

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Systems Component #4: Procedures

A procedure is the “how to.” Make your procedures step by step. If it is a computer program, include each keystroke (within reason, you can’t always cover every possibility). If your industry has technical training or manuals to use, you can cut the development time down. We have one department in one of my companies where a technical manual developed…

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Systems Component #3: Policies

These are the guidelines—the rules and regulations. Policies are to clarify expectations on conduct issues, dress code, etc. A good example of a set of policies is what would be in your Employee Handbook. Be sure that your policies complement your mission rather than compete with it. For instance, if your mission is to provide the most outstanding service experience…

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The Four Roles of the Business Owner

On the Wheel of Life there’s a spoke called “Career.” You want to think about what role you want to fulfill in your small business. Don’t worry about how right now. Just think about your life goals and what kind of work lifestyle you are after. Remember that you want to design your business around your life goals. There are…

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How to Use the Organizational Chart

Directing is casting the vision for the company, planning, and leading the managers. The director knows what the end result looks like. Managing ensures that the wishes of the director are carried out. This involves training, supervising, reporting, and overseeing resources. Doing is implementing the work to be done.    To grow effectively, begin replacing yourself in the “doing” area…

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