Systems Component #5: Position Results Descriptions

Once you’ve determined what positions you are going to fulfill in the business, you need to fill in the other boxes. Position descriptions or job descriptions is the next component. Position descriptions outline each of the roles and the duties required to fulfill that position.

Many job description examples are long and cumbersome. A simple way to do it is to create a line item for each position. Each of the items will be connected to a policy or procedure. Each of these line items can also be called a Key Result Area (KRA). A KRA spells out the results that are expected for each key area. For example, a bookkeeper position description would have a KRA called Accounts Payable. It would read as follows:

Key Result Area: Accounts Payable. My job in this area will have been completed when I have entered all payables according to our company Accounts Payable Policies and Procedures.

The task is connected to a policy or procedure. It may have been done, but done wrong. Attaching the KRA to a policy or procedure ensures it was done right, but does not require you to write every policy or procedure before you can create position descriptions.

Start with a simple checklist of Key Result Areas, then add the Policies and Procedures as you create them.

Three Simple Brain-Dead Steps to Get Started Building Systems Now

Step 1: Make a long list of “tasks” or procedures. Think of everything that happens in your company. Keep adding to the list until you have the major Key Result Areas (KRA) identified.

Step 2: Assign the KRAs to a specific person in a position description. Discuss the position description with the team member.

Step 3: Begin developing your most important policies and procedures. Communicate them in writing and in training to your team.


My job in the following areas will be completed when I have:

  1. Entered all job tickets according to the Job Ticket Entering Procedure

  2. Entered all incoming bills according to the Accounts Payable Procedures

  3. Invoiced all unpaid accounts according to the Accounts Receivable Procedures

  4. Made the Bank Deposit according to the Bank Deposit Procedure

  5. Sent out all Referral Certificates according to the Referral Certificate Procedures