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Have a Phenomenal Greeting

  When people walk into your practice, your store, your restaurant, or call your company, you want to have an enthusiastic greeting that demonstrates you are excited to hear from them. And you should be! So have a phenomenal greeting when people enter your facility or call your company. I learned from Zig Ziglar many years ago to answer the…

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Sellin’ Ain’t Tellin’

Do you know the power of a question? Did you know that “Sellin’ Ain’t Tellin’”? Have you heard that asking questions during a sales presentation is much more effective than talking about your product or service? Have you noticed that most sales people break that rule on a regular basis? The last time you bought something, did the sales person…

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Avoiding the Silent Kiss of Death

Every day small businesses are suffering from what I call the “silent kiss of death.” The silent kiss of death is when a prospect tries to do business with a company and the owner doesn’t even know it! If someone calls your company during business hours and gets voicemail rather than speaking to a person, you’re taking a chance of…

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